Satisfaction Guarantee
We are honored that you have chosen Gatsby Salon for your beauty services and treatments. Our professional staff is committed to providing the highest quality of service, and we stand behind our work. If you are not satisfied for any reason, please let us know within 7 days of your service. We are dedicated to ensuring your complete satisfaction.
Children in the Salon
Children under the age of 12 are welcome in the salon only if they are receiving a service. To ensure the comfort and relaxation of all our guests, we kindly ask that children not receiving services do not accompany their parents into the salon. This policy helps maintain a serene environment for everyone. Children receiving services must be supervised at all times to ensure a pleasant experience for all patrons. For children’s haircuts, pricing ranges from $25-$40, with potential additional fees based on hair length, texture, and the use of styling tools. We also require that children under 18 must have an adult present or provide a signed release form to receive any services.
Protection of Personal Belongings
We are not responsible for the loss or damage of personal belongings. While receiving services, we provide gowns to protect your clothing and Gatsby tote bags to keep your personal items safe and clean during your visit. Please note that Gatsby Salon is not liable for any damaged clothing or personal property of the client.
Payment Types
Gatsby Salon accepts cash, personal checks, Visa, and Mastercard. Please note that a minimum of $20 is required on all credit card transactions. As of May 1, 2022, there is a 3% surcharge on the transaction amount for Mastercard and Visa credit card products.
Gratuities
We do not add gratuity to credit/debit card transactions or checks. Please be aware there is a $30 return check fee for any returned check. Gift cards cannot be redeemed towards gratuity.
Scheduling, Cancellation, Confirmation, and Deposits
Your appointments are crucial to us, as the services you schedule are reserved especially for you. We understand that schedule adjustments are sometimes necessary; therefore, we respectfully request at least 24-hour notice for appointment adjustments or cancellations. When you forget or cancel your appointment without giving enough notice, you prevent your service provider from filling that appointment time, and clients on our waiting list miss the opportunity to receive services. For cancellations without sufficient notice, a fee of 50% of the service cost will be charged to your credit card or billed to you. Some services require a 50% deposit at the time of booking to hold your reservation.
We appreciate your understanding and adherence to these policies, ensuring a smooth and professional experience for all our clients.